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Client-centric, also known as customer-centric, is an approach to doing business that focuses on creating a positive experience for the customer by. Pillar 1 of the Customer-Centricity Maturity Model. Strategy & Culture. This area focuses on how well customer-centricity is aligned to the growth strategy. At its core, customer-centricity is a shift in business thinking that emphasizes your customers' importance and needs. It's also about making decisions based on.

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A customer-centric approach provides value for customers by responding to their wants and needs through tailored experiences and products. Product use empowers. Incorporating Customer perspectives, intentions and values into business strategy and organisation capability development is at the core of this Customer. Central to the case for customer centricity is the idea that customer feedback is valuable data that you can use to make your business more successful.

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Building a customer-centric operating model. Aligning segments, products Building wallet share with existing customers will be a major driver of growth. In today's ultra competitive marketplace, luring customers from competitors requires more than the dominant product-centric or company-centric model. Pillar 1 of the Customer-Centricity Maturity Model. Strategy & Culture. This area focuses on how well customer-centricity is aligned to the growth strategy.